Privacy Policy
Cherished Words Speech & Language Therapy
Effective Date: [01.05.2026]
At Cherished Words Speech & Language Therapy, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.
This Privacy Policy explains how we collect, use, and protect information shared through our website and services.
1. Information We Collect
We may collect personal information when you:
- Complete a contact form
- Book an appointment
- Subscribe to our newsletter
- Communicate with us via email, phone, or WhatsApp
The information collected may include:
- Parent/guardian name
- Child’s name and age
- Email address
- Phone number
- Address
- Information related to communication or developmental concerns
2. How We Use Your Information
We use the information collected to:
- Respond to enquiries
- Schedule appointments
- Provide speech and language therapy services
- Communicate important updates
- Improve our website and services
- Share newsletters or resources if you have subscribed
We only collect information necessary to provide appropriate support and communication.
3. Confidentiality
Cherished Words respects the confidentiality of all children and families.
Any personal or therapy-related information shared with us will be treated confidentially and will not be shared with third parties unless:
- Required by law
- Necessary for professional referral purposes with consent
- Required to protect the safety and wellbeing of a child
4. Website & Cookies
Our website may use cookies or basic analytics tools to improve website performance and user experience.
These tools may collect non-identifiable information such as:
- Browser type
- Device information
- Pages visited
- Website traffic statistics
You may disable cookies through your browser settings if preferred.
5. Third-Party Services
Our website may contain links to third-party platforms including:
- Mailchimp
Please note that these platforms have their own privacy policies and practices.
6. Data Security
We take reasonable steps to protect personal information from unauthorised access, misuse, or disclosure.
However, no online platform can guarantee complete security, and users share information at their own discretion.
7. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Withdraw consent for communications
- Request deletion of your information where applicable
Requests can be made by contacting us directly.
8. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Cherished Words Speech & Language Therapy
📧 info@cherishedwords.co.za
📱 +27 84 074 2096
📍 Durban, KwaZulu-Natal, South Africa
9. Updates to This Policy
Cherished Words may update this Privacy Policy from time to time. Any updates will be reflected on this page.